Refund policy
Return and Refund Policy
1. Overview
At The Seea Shop, we are committed to ensuring customer satisfaction with every purchase. If you are not fully satisfied with your order, we offer a return and refund policy in accordance with the terms outlined below.
2. Returns Eligibility
Customers may request a return within 15 days from the date of receiving their order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original tags, packaging, and accessories must be included
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
3. Return & Exchange Options
We offer the following options:
- Refund to original payment method
- Exchange for a different size or item (subject to availability)
4. Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Swimwear items that have been worn or used
- Items marked as final sale or clearance
5. Return Process
To initiate a return, please contact us at:
Please include:
- Order number
- Reason for return
- Photos of the product (if applicable)
Our support team will provide return instructions after reviewing your request.
6. Refund Policy
Once your return is received and inspected:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method (Visa, MasterCard, JCB, PayPal)
Please note that shipping fees are non-refundable unless the item is defective or incorrect.
7. Shipping Information
Processing Time
- Order processing: 1–2 business days
Delivery Time
- Standard Shipping (DHL / FedEx): 10–15 days after dispatch
- Free Shipping (EMS): 15–25 days after dispatch
Shipping Fees
- Standard Shipping: $12.95
- Free Shipping: available for orders over $50
8. Return Shipping Cost
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
9. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at:
📧 support@theseea-shop.com
We will arrange a replacement or full refund at no additional cost.
10. Contact Information
The Seea Shop
Email: support@theseea-shop.com
Company Address: 1301 Siler Rd, Santa Fe, NM 87507, USA